Complaints Performance

As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd

Period of reporting 1st July 2020 to 31st December 2020.

Product/service grouping Insurance and pure protection
Provision (at reporting period end date) 4.16 per 1,000 policies in force
Intermediation (within reporting period) 6.46 per 1,000 policies sold
Number of complaints opened 301
Number of complaints closed 274
Percentage closed within 3 days 46.18%
Percentage closed after 3 days but within 8 weeks 44.52%
Percentage upheld 27.24%
Main cause of complaints opened Information sums/charges or product performance