Complaints Performance

As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd

Period of reporting 1st January 2021 to 30th June 2021.

Product/service grouping Insurance and pure protection
Provision (at reporting period end date) 4.09 per 1,000 policies in force
Intermediation (within reporting period) 6.27 per 1,000 policies sold
Number of complaints opened 273
Number of complaints closed 247
Percentage closed within 3 days 43.32%
Percentage closed after 3 days but within 8 weeks 56.68%
Percentage upheld 34.01%
Main cause of complaints opened Information sums/charges or product performance