Complaints performance
As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd
Period of reporting 1st July 2023 to 31st December 2023.
Number of complaints opened by volume of business
| Product/service grouping | Insurance and pure protection |
|---|---|
| Provision (at reporting period end date) | 5.89 Per 1,000 policies in force |
| Intermediation (within reporting period) | 9.70 per 1,000 policies sold |
| Number of complaints opened | 497 |
| Number of complaints closed | 428 |
| Percentage closed within 3 days | 13.80% |
| Percentage closed after 3 days but within 8 weeks | 86.20% |
| Percentage upheld | 46.50% |
| Main cause of complaints opened | Information, sums/charges or product performance |