As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd
Period of reporting 1st July 2021 to 31st December 2021.
Number of complaints opened by volume of business
|Product/service grouping||Insurance and pure protection|
|Provision (at reporting period end date)||4.26 per 1,000 policies in force|
|Intermediation (within reporting period)||6.92 per 1,000 policies sold|
|Number of complaints opened||325|
|Number of complaints closed||288|
|Percentage closed within 3 days||31.25%|
|Percentage closed after 3 days but within 8 weeks||68.75%|
|Main cause of complaints opened||Information sums/charges or product performance|