As an FCA registered company we publish data on our complaints record. Firm name: Premium Choice Ltd
Period of reporting 1st July 2021 to 31st December 2021.
Number of complaints opened by volume of business
Product/service grouping
Insurance and pure protection
Provision (at reporting period end date)
4.26 per 1,000 policies in force
Intermediation (within reporting period)
6.92 per 1,000 policies sold
Number of complaints opened
325
Number of complaints closed
288
Percentage closed within 3 days
31.25%
Percentage closed after 3 days but within 8 weeks
68.75%
Percentage upheld
33.33%
Main cause of complaints opened
Information sums/charges or product performance
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