Complaints Performance

As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd

Period of reporting 1st January 2020 to 30th June 2020.

Product/service grouping Insurance and pure protection
Provision (at reporting period end date) 4.38 per 1,000 policies in force
Intermediation (within reporting period) 6.74 per 1,000 policies sold
Number of complaints opened 310
Number of complaints closed 294
Percentage closed within 3 days 36.40%
Percentage closed after 3 days but within 8 weeks 62.93%
Percentage upheld 22.11%
Main cause of complaints opened Information sums/charges or product performance