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Complaints performance

As an FCA registered company we publish data on our complaints record.
Firm name: Premium Choice Ltd

Period of reporting 1st July 2023 to 31st December 2023.

Number of complaints opened by volume of business

Product/service groupingInsurance and pure protection
Provision (at reporting period end date)5.89 Per 1,000 policies in force
Intermediation (within reporting period)9.70 per 1,000 policies sold
Number of complaints opened497
Number of complaints closed428
Percentage closed within 3 days13.80%
Percentage closed after 3 days but within 8 weeks86.20%
Percentage upheld46.50%
Main cause of complaints openedInformation, sums/charges or product performance


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