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Vehicle Insurance FAQs – General QuestionsPage 4 of 4Premium Choice – Here to HelpThis is the fourth page of our general insurance FAQs. In case you’ve come here from an internet search and landed on this page, here are the others :- FAQs – General Vehicle Insurance Questions 1 FAQs – General Insurance Questions 2 FAQs – General Insurance Questions 3 
Can I get duplicate policy documents?Yes you can request duplicate policy documents but an administration fee of £15 will apply. To request duplicate documents please call our Customer Services department on 0845 073 7410 or 0330 5555 868 (uses inclusive mobile minutes). What is an excess?An excess is the amount of money we will ask you to pay in the event of a claim situation. The excess is the contribution that you make in the event of a claim. If a claim is not deemed to be your fault, it is usually possible to reclaim the excess paid from the third party involved. Taking out Claim Manager cover will assist you in this recovery. There is more information about this on our insurance excess page. Do I need to insure for ‘business use’ to drive to work?No. If you are simply commuting from your home to your permanent place of work then this is counted as commuting which would be covered under the Social, Domestic and Pleasure including Commuting option. However, if you use your car to go to customers’ premises for any reason then you will need additional business cover. If I want to raise an issue and am not happy with the advice I’ve been given, who should I contact?Please contact our customer services team on 0845 073 7410 or 0330 5555 868 (uses inclusive mobile minutes). They will take all the details from you and explain what will happen next. Operating hours are: Monday - Friday 9am - 8pm Saturday - 9am - 3pm Alternatively you can write to us at: Customer Care Manager, Premium Choice Insurance, 406 Fort Dunlop, Birmingham, B24 9FD Where else can I go on your site for answers to my questions about insuring a vehicle?At Premium Choice we realise that insurance issues can sometimes be a little confusing. That’s why we’ve created a ‘Help Section’ with answers to questions of a more specific nature. If you can’t find the answer to your question in this General Insurance Question Section, which includes FAQs – General Vehicle Insurance Questions 1 FAQs – General Insurance Questions 2 FAQs – General Insurance Questions 3 Then please try our various specialist insurance pages below :- Special Insurance for Cars, Vans, Bikes, Classics, Imports, and Military VehiclesPremium Choice - 0800 130 3744 |
Testimonials“Overall, I found Premium Choice very good, the man who helped me seemed to ‘bend over backwards’ to find something that best suited... I will award Premium Choice an A*.” Testimonial 4 “Your service is superb your staff are knowledgeable and provide a very personal and friendly service.” Testimonial 15 |
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